Return & Exchange

UnniGlow Return & Refund Policy

At UnniGlow, we want you to be completely satisfied with your purchase. If you are not happy with your item, you have 30 days after receiving it to request a return.

Return Eligibility

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unopened and unused
• In its original packaging
• Accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at care@unniglow.com. Returns should be sent to the following address: [INSERT RETURN ADDRESS].

Once your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always reach out to us at care@unniglow.com.

Damages and Issues

Please inspect your order upon reception. If your item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Opened or used products
• Custom products (such as special orders or personalized items)

If you have questions or concerns about your specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

Once we’ve received and inspected your return, we will notify you if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at care@unniglow.com.